Helply is an AI-powered customer support automation platform designed to enhance customer service efficiency and improve response times. It leverages artificial intelligence to streamline customer interactions, reduce manual workloads, and provide personalized support experiences.
AI-Driven Ticket Management – Automates the process of categorizing, prioritizing, and assigning customer inquiries to the appropriate support agents. This feature ensures that tickets are resolved faster and more efficiently.
Conversational Chatbots – Helply’s AI-powered chatbots engage customers in real-time, providing instant responses to common queries and offering seamless, 24/7 support.
Multi-Channel Integration – Businesses can centralize all customer interactions across email, chat, social media, and phone support, ensuring a consistent and unified support experience.
Automated Knowledge Base Creation – Helply uses AI to generate and update self-service portals and FAQ sections, allowing customers to find solutions on their own before reaching out to live agents.
AI-Powered Sentiment Analysis – The platform analyzes customer messages to detect sentiment and urgency, enabling agents to prioritize and personalize responses accordingly.
Agent Productivity Tools – Helply provides AI-generated response suggestions, workflow automation, and knowledge recommendations, helping human agents resolve issues faster with minimal effort.
| Features | Shperling.ai | Helply |
| Monitoring | ✔ | ✔ |
|
Data insights from company's corporative data |
✔ | ✔ |
| Model Agnostic | ✔ | ✖ |
| Support ChatBot | ✔ | ✔ |
| Sales automation | ✔ | ✖ |
| C-level Reporting | ✔ | ✔ |
| Company Wiki ChatBot | ✔ | ✔ |
| Calls summarization transcribation and storage | ✔ | ✖ |
| Actual documentation Bot | ✔ | ✖ |
| Employee onboarding ChatBot | ✔ | ✖ |
| Dynamic orgstructure visualization | ✔ | ✖ |
| On-premise | ✔ | ✖ |
| Cloud | ✔ | ✖ |
| Dashboards | ✔ | ✔ |
Conclusion: Shperling.ai delivers enterprise-wide AI automation, predictive analytics, and workflow optimization that goes beyond customer engagement.
Shperling.ai provides real-time, data-driven decision intelligence, enabling organizations to:
Leverage predictive analytics for business insights, ensuring proactive strategy execution.
Implement automated decision-making models, reducing reliance on manual interventions.
Analyze enterprise-wide data trends, helping executives make smarter, data-backed decisions faster.
Shperling.ai optimizes workflows across multiple departments, ensuring that tasks are executed efficiently without manual bottlenecks. Businesses benefit from:
AI-powered task prioritization, ensuring that critical workflows run smoothly.
Automated resource allocation, preventing inefficiencies, for example, in HR, finance, and logistics.
Cross-departmental automation, enabling AI-driven process standardization.
Shperling.ai offers advanced risk management with AI-driven anomaly detection and predictive insights:
Real-time operational risk monitoring, ensuring that inefficiencies are flagged before they escalate.
AI-based risk forecasting, allowing businesses to prepare for supply chain disruptions or market fluctuations.
Automated risk mitigation strategies, proactively reducing financial and operational threats.
Shperling.ai enables businesses to retrieve critical insights using NLP-based queries. This allows:
Executives to generate instant AI-powered reports without technical expertise.
Teams to ask AI-driven business questions in plain language and receive immediate responses.
Data democratization across departments, ensuring that all teams access AI-driven intelligence.
Shperling.ai is designed for enterprise scalability, ensuring that businesses can expand AI-driven automation across global teams. Key benefits include:
AI models that continuously learn and refine predictions, improving over time.
Scalable AI solutions that adapt to new operational challenges.
Flexible deployment options, supporting both cloud and on-premise security requirements.
Shperling.ai is engineered for data security and regulatory compliance, providing:
End-to-end data encryption, ensuring sensitive business data is always protected.
AI-driven compliance audits, helping enterprises adhere to GDPR, SOC 2, and HIPAA standards.
On-premise and hybrid AI deployment, enabling businesses to maintain full control over AI-driven data processing.
Shperling.ai is not just about automation—it’s about empowering employees to work smarter, not harder. By integrating AI into daily workflows, organizations can maximize team efficiency and collaboration.
Smart Task Delegation: AI assigns tasks based on skill sets, workload, and priority, ensuring that employees focus on the most impactful work.
AI-Assisted Training & Onboarding: New hires can interact with AI-powered knowledge bases, drastically reducing onboarding time while ensuring consistent training across global teams.
Proactive Employee Insights: AI continuously analyzes team performance trends, offering personalized productivity recommendations to improve workplace efficiency.
While chatbots are often used for customer service, Shperling.ai’s Conversational AI transforms internal communication for faster, AI-powered decision-making.
Instant Answers to Complex Queries: Employees can ask AI-powered assistants operational questions, like “How many pending invoices need approval?” or “What are the current sales trends in Europe?”
AI-Generated Meeting Summaries: Instead of manually recapping discussions, AI creates concise summaries with action points, improving follow-through on key initiatives.
Automated Compliance Updates: AI ensures that legal and regulatory teams receive real-time compliance alerts without having to manually track industry changes.
Beyond enterprise operations, Shperling.ai helps businesses streamline vendor management, procurement, and supply chain workflows using predictive analytics and automated decision-making.
Vendor Performance Tracking: AI continuously monitors supplier reliability, cost efficiency, and risk factors, ensuring businesses partner with the best vendors.
Automated Procurement Optimization: AI analyzes inventory levels, demand patterns, and pricing fluctuations, ensuring procurement happens at the right time and at the best cost.
Supply Chain Resilience: AI detects potential disruptions—such as geopolitical risks, shipping delays, or supplier shortages—allowing companies to adapt in real time.
Shperling.ai is more than just automation—it’s a long-term AI partner that learns, adapts, and grows with businesses. For enterprises that want to future-proof their operations while maximizing AI-driven efficiency, Shperling.ai is the best choice to drive long-term growth, innovation, and operational excellence.
OperAI stands out as a leader in AI optimization, delivering unmatched LLM quality through cutting-edge evaluation frameworks, bias detection, and real-time performance monitoring. Unlike traditional AI solutions, OperAI ensures accuracy, robustness, and ethical alignment, empowering businesses with reliable and scalable AI models. Our advanced benchmarking tools and human-in-the-loop assessments help organizations eliminate errors, enhance generative diversity, and maximize operational efficiency. Whether you're streamlining customer interactions or automating workflows, OperAI provides the precision and adaptability your enterprise needs.
Unlock the full potential of AI—book a meeting today and discover how OperAI can elevate your AI-driven success: